Refund policy
ALL CREATIONS BY DIVENTI STOCKHOLM ARE ENTIRELY BESPOKE AND HANDMADE TO ORDER ACCORDING TO YOUR UNIQUE 3D CONFIGURATION SPECIFICATIONS. COMPLYING WITH SWEDISH AND EUROPEAN CONSUMER LEGISLATION REGARDING CUSTOM-MADE AND CLEARLY PERSONALISED GOODS (DISTANSAVTALSLAGEN), ALL SALES BECOME FINAL ONCE PRODUCTION SPACE IS SECURED.
REFUNDS, RETURNS, AND EXCHANGES:
- BEFORE PRODUCTION APPROVAL: SUBMITTING A CUSTOM ORDER IS ENTIRELY FREE OF CHARGE AND ACTS AS A REQUEST FOR REVIEW. NO PAYMENT IS COLLECTED UNTIL OUR ATELIER FORMALLY APPROVES YOUR ORDER AND EMALS YOU A SECURE PAYMENT LINK. YOU MAY REQUEST A CANCELLATION AT ANY POINT UP UNTIL YOU MANUALLY COMPLETE THE PAYMENT PROCESS.
- AFTER PRODUCTION APPROVAL: ONCE YOU COMPLETE THE MANUAL PAYMENT LINK, YOUR ORDER IS OFFICIALLY APPROVED, AND MATERIAL PROCUREMENT AND HANDCRAFTING BEGIN IMMEDIATELY. FROM THIS POINT FORWARD, ORDERS ARE FINAL AND CANNOT BE CANCELLED, AMENDED, RETURNED, OR REFUNDED.
DAMAGED OR DEFECTIVE ITEMS:
IN THE UNLIKELY EVENT THAT YOUR CREATION ARRIVES WITH A MANUFACTURING DEFECT OR HAS BEEN DAMAGED DURING TRANSIT, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY AT ISABEL@DIVENTISTOCKHOLM.COM WITH DETAILED PHOTOGRAPHS. WE WILL RESOLVE THE ISSUE THROUGH REPAIR OR REPLACEMENT ACCORDING TO PREMIUM LUXURY STANDARDS.
IN THE UNLIKELY EVENT THAT YOUR CREATION ARRIVES WITH A MANUFACTURING DEFECT OR HAS BEEN DAMAGED DURING TRANSIT, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY AT ISABEL@DIVENTISTOCKHOLM.COM WITH DETAILED PHOTOGRAPHS. WE WILL RESOLVE THE ISSUE THROUGH REPAIR OR REPLACEMENT ACCORDING TO PREMIUM LUXURY STANDARDS.